Please see below this email from Helen McLean, Acting DPVC, L&T
As we all wind down for the year, this is to let you know that a new College L&T service email firstname.lastname@example.org has been established and is open for business now! Please distribute and encourage your staff to use this College email for questions and requests for ADG support for learning and teaching including, but not limited to: Canvas, course guides, assessment, and creds.
We are introducing this approach for logging DSC learning and teaching support queries in 2020 to enhance our service model for Schools. This approach will allow the ADG team to consistently respond in a timely manner to all requests and track learning and teaching matters within and across Schools rather than relying on issues being handled locally by one or two ADG members.
Please encourage your people to use this email during the break as an alternative for directing queries and support requests, particularly when your Senior Advisors are on leave during the Christmas and January period.
Please also be aware in 2020 that dedicated Digital Learning team liaisons will no longer be in place in Schools. Please use email@example.com for any questions or requests. The Digital Learning team will continue to focus on enhancing digital learning in courses and programs and their support will be based on availability and skills of this team so that we can efficiently respond to School and College priorities.
We are excited about this enhancement and look forward to your engagement. We will seek feedback when we are a short way into the New Year.